FREQUENTLY ASKED QUESTIONS
1. Does free delivery and setup apply only for large orders?
Our DELIVERY & EQUIPMENT INSTALLATION IS ALWAYS FREE. It doesn't matter if you are ordering 20 chairs, 200 chairs or a big bundle.
2. I ordered tables and chairs from a different place in the past, they claimed their equipment is clean, but it was dirty and falling apart. Is your equipment really clean?
Our equipment undergoes thorough inspections before and after each use, ensuring it meets our high standards. We adhere to a rigorous 3-STEP cleaning process: clean, wash, and disinfect. Plus, we offer a 100% satisfaction guarantee—no deposit required! You only pay upon delivery when everything is delivered and setup to your liking.
It's raining outside, we haven't ordered a tent, we don't have any utilities marked, can we still get a tent?
Absolutely! We offer multiple sizes High Peak Canopy Tents, which can be set up in less than hour, on any surface (grass, deck, driveway). Starting at $169 (Delivery, Installation, Walls Included).
Yes, we sure do. Please contact us at 219-777-0902 for more information.
4. Do you have a referral program?
Our commitment to transparency means that there are no additional or hidden fees when you choose our services. The prices listed on our website are final, ensuring you have a clear understanding of your costs. We stand by our "no surprises" guarantee, so you can trust that what you see is what you get!
5. I have used a different company to deliver some tables, chairs and tent in the past and my bill was double of the price advertised. Are there any additional costs or undisclosed fees to consider when ordering from your company?
6. What types of equipment are available for rental?
ZIP Party Rentals is your one-stop shop for all party rental needs! We offer a wide variety of options including multiple types and sizes of tents, tables, chairs, inflatables, linens, audiovisual equipment, decorations, backdrops, coolers and so much more. No matter the occasion, we have everything you need to make your event unforgettable!
We understand that each of customers has unique preferences when it comes to their rental packages. That's why we offer customization options that allow you select specific colors, styles, and additional accessories to perfectly match your vision. Feel free to reach out to us for more details on how we can tailor your rental experience to suit your needs!
7. Can I customize my order?
8. What delivery options are available?
Experience seamless convenience with our night-before or same-day setup options. All our delivery and installation services are completely FREE. Choose a delivery time that works best for you, available from 6 AM to 8 PM. Our delivery service boasts an impressive on-time completion rate of 99.2% for all deliveries in 2024, ensuring reliability you can count on. With us, you can rest easy knowing your are in expert hands.
To ensure availability during peak season, we recommend placing your orders at least two to four weeks in advance. This proactive approach allows us to manage inventory effectively and meet your needs without any delays. By ordering early, you can secure your desired products and enjoy a experience, even during busy times. However we do accept last minute orders if we have the availability.
11. How far in advance should I place my order?
Thank you for choosing us! We prioritize building trust not scaring customers with cancelation fees. We understand that life can be unpredictable. If your plans change, please let us know as soon as possible, so we can accommodate others who may be on our waiting list. Your understanding helps us create a better experience for everyone.
9. What is the cancellation policy?
Looking for a reliable rental company that goes beyond just supplying equipment? We’re here to help with event planning and coordination to ensure your event runs smoothly. From logistics to setup, our team is dedicated providing you with comprehensive support for a seamless experience. Let us handle the details while you focus on creating unforgettable memories! Whether it's a cozy family gathering or a large corporate event, we have you covered.
10. Do you offer event planning services?
We do not require a deposit or any upfront payment. For your convenience, we accept full payment upon delivery through Zelle, PayPal, or cash. Thank you for choosing us for your rental needs!
12. What are the payment options and deposit requirements?
13. What does your 100% satisfaction guarantee policy means?
At our company, your satisfaction is our top priority, backed by our 100% satisfaction guarantee. This means no deposit or card held on file is required – you pay only after our FREE DELIVERY and COMPLIMENTARY SETUP. We are confident in the quality of our rental equipment and exceptional service, ensuring we meet your expectations every time. Your peace of mind is our commitment!